Legal
Privacy Policy
1. Controller
The controller responsible for data processing on this website is:
SIE Connect GmbHHohenemser Str. 216890 Lustenau, AustriaPhone: +43 5577 21900Email: info@sie-connect.com
GREENCHIPS is a brand of SIE Connect GmbH. For questions about data protection, please contact us at dpo@greenchips.com.
2. General information and legal bases
We process personal data only where a legal basis exists under the General Data Protection Regulation (GDPR). Depending on the purpose, these are:
- Consent (Art. 6(1)(a) GDPR): for analytics and marketing cookies and tracking. You can withdraw your consent at any time with effect for the future.
- Contract or pre-contractual measures (Art. 6(1)(b) GDPR): when you send us an excess inventory list, book an appointment or apply as a Referral-Partner.
- Legal obligation (Art. 6(1)(c) GDPR): for example, retention obligations under tax and commercial law.
- Legitimate interest (Art. 6(1)(f) GDPR): for the secure and stable operation of the website.
In addition, the storage of and access to information on your device is governed by Section 165(3) of the Austrian Telecommunications Act 2021 (TKG 2021): we only set cookies that are not technically necessary with your consent.
3. Website hosting and server log files
The website is built with Lovable and provided via the infrastructure of Lovable Labs Incorporated, 1 Lincoln St, Boston, MA 02111, USA. It is delivered via the network of Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA. When you access the website, the server automatically records technical data transmitted by your browser:
- IP address
- date and time of access
- page accessed and previously visited page (referrer)
- browser type, operating system and language setting
We need this data to deliver the website and ensure its security. The legal basis is our legitimate interest (Art. 6(1)(f) GDPR). Log files are only stored for as long as necessary for the secure operation of the website and are then deleted automatically. A data processing agreement is in place with the hosting provider.
Cloudflare determines the country you are accessing the website from based on your IP address. We only use this to pre-fill your company's country in the upload form; you can change it at any time. Technical error messages of the website (without form contents) are transmitted to Lovable for troubleshooting.
The shop at shop.greenchips.com and the partner and admin area run on a separate system operated by SIE Connect GmbH; the privacy policy linked there applies.
4. Cookies and consent management with CookieHub
Cookies are small text files stored by your browser. We distinguish between:
| Category | Purpose | Consent required |
|---|---|---|
| Necessary | Basic website functions, storing your cookie preferences | No |
| Campaign attribution | Cookie utmSource: stores for 30 days which campaign (utm_source) brought you to the website so that we can attribute your enquiry | Yes |
| Statistics | Google Analytics 4 | Yes |
| Marketing | Google Ads, HubSpot tracking | Yes |
On your first visit, a cookie banner asks for your consent. For this we use CookieHub (CookieHub ehf, Hafnargata 51–55, 230 Reykjanesbær, Iceland). CookieHub stores your choice, a consent ID and the time of consent so that we can demonstrate that consent was given. The legal basis is our legal obligation to provide such proof (Art. 6(1)(c) in conjunction with Art. 7(1) GDPR).
You can change or withdraw your choice at any time via the “” link in the footer. Without your consent, statistics and marketing services do not set any cookies.
5. Google Tag Manager, Google Analytics 4 and Google Ads
These services are provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). Google Tag Manager is loaded when you access the website; the legal basis is our legitimate interest in integrating these services efficiently (Art. 6(1)(f) GDPR). Google Analytics 4 and Google Ads only become active after you consent in the cookie banner (Art. 6(1)(a) GDPR). Without consent, the Google services do not set any cookies.
Google Tag Manager manages the integration of the other services. It does not set any cookies itself, but it does transmit your IP address to Google.
Google Analytics 4 shows us how visitors use the website: pages viewed, time spent, source, device and approximate location. IP addresses are truncated in the EU and not stored. The data is deleted after 14 months. With Google Signals, we receive aggregated cross-device reports for users who have allowed personalised advertising in their Google account.
Google Ads conversion tracking measures whether someone, after clicking on one of our ads, for example uploads a list or books an appointment. With Google Ads remarketing, we show ads on other websites to people who have previously visited our website.
Google may transfer data to the USA (see Section 9). Further information: policies.google.com/privacy.
6. HubSpot: forms, appointment booking and tracking
We use HubSpot for contact forms, appointment bookings and customer relationship management. The provider is HubSpot Ireland Limited, One Sir John Rogerson’s Quay, Dublin 2, Ireland. Our HubSpot account is hosted in the EU data centre.
The HubSpot forms and the booking calendar are loaded from HubSpot servers when you open the respective page. In the process, your IP address is transmitted to HubSpot.
Contact and Referral-Partner form: If you contact us via a form or apply as a Referral-Partner, we store your details (e.g. name, company, email address, phone number, message) in HubSpot in order to process your enquiry or application and to contact you. Legal basis: pre-contractual measures (Art. 6(1)(b) GDPR).
Book a demo: Appointments are booked via HubSpot Meetings. We store your name, email address, the selected appointment and the information you provide in the booking form in order to prepare and hold the meeting. Legal basis: Art. 6(1)(b) GDPR.
HubSpot tracking: With your consent (marketing cookies), HubSpot records which pages you have visited and links this to a contact when you submit a form. This helps us to better understand enquiries. Legal basis: Art. 6(1)(a) GDPR.
A data processing agreement is in place with HubSpot. Further information: legal.hubspot.com/privacy-policy.
7. Excess inventory upload
If you submit an excess inventory list via the upload form, we process your company name, company country, first and last name, email address, company type, your message, the condition of the goods and the line items of your list (manufacturer part number, manufacturer, quantity, date code, buy price). The file is read in your browser; the line items are transmitted, not the file itself. We use this data to evaluate your stock list, make you an offer and contact you about it. The legal basis is pre-contractual measures (Art. 6(1)(b) GDPR).
The data is transmitted to our own system operated by SIE Connect GmbH and is handled only by employees responsible for evaluation and sales. For the evaluation we use our own AI, M.A.R.C.; only component data is processed, no personal data. We additionally store your contact details and your message in our CRM HubSpot in order to process your enquiry (see Section 6).
8. Fonts, videos and external links
Fonts: The fonts used are hosted locally. No connection to Google or any other font provider is established when they are loaded.
Videos: The video on the home page is delivered via our website hosting and starts muted as soon as it is visible. No data is transmitted to third parties.
LinkedIn and other external links: Our website links to our LinkedIn page and to original posts on LinkedIn. These are simple links, not embedded plugins. Data is only transmitted to LinkedIn (LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland) when you click a link. Processing on LinkedIn is governed by LinkedIn's privacy policy.
9. Recipients and transfers to third countries
Your data is only received by employees of SIE Connect GmbH who need it for their tasks and by the service providers named in this policy acting as processors. We do not sell personal data.
Some service providers (Google, HubSpot, Lovable, Cloudflare) are based in the USA or have parent companies there, so data may be transferred there. These companies are certified under the EU-US Data Privacy Framework, for which the European Commission has adopted an adequacy decision (Art. 45 GDPR). In addition, Standard Contractual Clauses of the European Commission are in place (Art. 46(2)(c) GDPR).
CookieHub is based in Iceland and thus within the European Economic Area.
10. Retention periods
We store data only for as long as is necessary for the respective purpose or required by statutory retention periods.
| Data | Retention period |
|---|---|
| Server log files | As long as necessary for secure operation, then deleted automatically |
| Cookie consent | 12 months, after which the banner asks again |
| Google Analytics 4 | 14 months |
| Enquiries, upload lists, Referral-Partner applications without a business relationship | Until your enquiry has been concluded, at most until statutory limitation periods expire |
| Data from a business relationship | 7 years (Section 132 BAO, Section 212 UGB) |
11. Your rights and right to lodge a complaint
You have the right of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to object to processing based on legitimate interests (Art. 21). You can withdraw consent at any time (Art. 7(3)). To exercise these rights, write to us at info@sie-connect.com.
If you believe that we are not processing your data lawfully, you can lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde): Barichgasse 40–42, 1030 Vienna, Austria, dsb.gv.at.
12. Changes to this privacy policy
We update this privacy policy when our website or the services we use change. The version published on this page applies.
Last updated: November 2026